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Performance Management


How people perform is critical to organizational ( success : goals and targets cannot be achieved without managing performance, in particular people performance. A core concern for managers is how to go about evaluating the skills of staff members and the extent to which desired outcomes or objectives are being achieved or not. Often, managers look at the hard data to see how well an employee is performing his or her duties. However, sometimes what is missing from this evaluation is whether the employee is actually doing the right thing in the right way to progress organizational ( goals. Various tools, such as Key Performance Indicators (KPIs) can help a manager measure and improve performance so that effective motivational feedback can be given to staff, and also to ensure that everyone is contributing in the appropriate way towards organizational ( success.


Content Highlights

Participants will review the importance of defining and setting KPIs to manage performance, and understand how KPIs cascade within the organization. In this way, people’s work is aligned with corporate strategy, and achievements can be measured. Goals and objectives need to be defined and set, this may occur within a formal appraisal process, or as part of the professional development planning process. Participants will gain confidence in conducting effective performance appraisals and giving constructive, objective criticism and motivational feedback to staff. Used in the correct way, performance appraisals can assist the manager to build an open, positive, collaborative and collegial relationship with individual staff members. Managers will also be able to identify and act on problems and dissatisfaction before these become critical issues and a barrier to performance achievement.


  • Analyzing how individual action aligns to organizational vision and strategy
  • Identifying appropriate tools to monitor and measure performance
  • Applying the principles of KPIs to employee goals and performance
  • Conducting effective Performance Appraisals
  • Examining principles of HRM and HRD
  • Focusing efforts in the right direction
  • Establishing benchmarks for performance
  • Being transparent and fair
  • Giving feedback
  • Motivating and rewarding
  • Helping your people reach their potential : Professional Development Planning
  • Eliminating barriers to successful performance

Course Facts

3 days; 18 hours



“In our efforts at constantly upgrading the skills of our staff and
providing them with relevant learning and developmental
opportunities, we have on several occasions partnered with
SKILLS whose training courses/workshops have been highly
informative, challenging and very effective. They have offered
us custom made courses which have always been of great
value and have been greatly appreciated by the participants.“

Ravi Mohanty, Manager
Training & Development
Kingdom of Bahrain


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