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Business English Conversation


English is the language of international business; unfortunately, many customers are lost and many deals are cancelled because of poor language skills which result in miscommunications and misunderstandings. This is frustrating and demotivating for the person communicating, it results in the organization losing marketing and sales opportunities, and creates a poor impression, as well as being time wasting and disappointing for the person trying to understand what is being said. However, effectively communicating verbally in English for business is a skill for non-native English language speakers that can be easily improved with practice, and is essential for communicating effectively in the work place.


Content Highlights

Participants will gain confidence when communicating in English at work and develop specific language skills to manage different situations that will arise. Participants will improve overall fluency, pronunciation and focus, and practice giving accurate information in a professional manner. Interactive discussions will encourage participant expression and contribution. Communication skills will be honed so that the message can always be effectively understood by the receiver.


  • Comparing everyday language and the language of business
  • Making ‘small talk’
  • Using common phrases that make a powerful impact
  • Identifying the right vocabulary to use and not use
  • Choosing perfect phrases for different scenarios
  • Influencing through your words
  • Interacting with Business English : different styles for different situations
  • Building confidence in fluency
  • Common misunderstandings : how to avoid being ‘lost’ in translation
  • Asking effective questions and being tactful
  • Apologizing and managing complaints
  • Making a good impression
  • Practice makes perfect !

Course Facts

5 days; 30 hours



“We are immensely pleased to be associated with ‘SKILLS’. Their
courses have been of the highest quality covering the subjects’
matters and dealing with practical approaches covering related
jobs functions areas which most of our clients’ delegates
would be applying in their work environment. SKILLS trainers
are professional, knowledgeable, personable and enthusiastic
and demonstrated the ability to meet the expectation of
the delegates.“

Hussain Ismail
Head of Product Development
Qatar Finance and Business Academy- QFBA, Qatar


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